Malawi is a pioneer in inclusive digital infrastructure and undertook a massive national digital ID campaign, registering 97 percent of its population. However, one in ten people were still unable to access services, blocked by missing smart cards, patchy electricity, and overstretched district offices. In parallel, weak verification created risks of impersonation, including cases where individuals used someone else’s ID card to collect agricultural subsidies – the Farmers Input Subsidy Programme (FISP) – such as fertilizer and seeds. UNDP Malawi worked with the National Registration Bureau under the Ministry of Homeland Security for an offline digital ID approach as a practical safeguards measure to strengthen both inclusion and integrity in service delivery.
This included Malawi rolling out offline digital ID in the form of biometric QR verification that can provide ID confirmation without connectivity, devices or infrastructure. In 2025-26, approximately 1.1 million people were verified and accessed the FISP by using the digitally signed biometric QR code. Almost 2 million people used the digital QR code to register and vote in the 2025 election. A similar model could be adapted for other public interest use cases, including social cash transfers, public works programmes, healthcare delivery, and SIM registration.
